“Arrive Alive” + 14 days of health insurance.
All koi are selected by certified breeders, inspected for KHV, and quarantined for a minimum of four weeks. We offer an "Arrive Alive" guarantee: if the koi arrives dead, we'll refund or replace them (photo within 2 hours of delivery). Additionally, we offer 14-day health coverage: if any symptoms attributable to transportation appear, we'll provide medication or a free replacement.